I am the proprietor and manager of the trucking mend corporation located in the mid-west. My organization offers tractor-trailer repair services the two in-residence and to the street for proprietor/operators who will be in transit. I say “in transit” for the reason that a significant part of our business arises from trucks that have broken down on the road. We vacation above two hundred miles in all directions to acquire them up and working as rapid as we could.
Furthermore, we offer diagnostic expert services and preventive upkeep for example oil adjustments, plug and wire modifications and tune-ups. Located involving two rather huge metropolitan areas, we see a great deal of small business are available as drivers commonly prefer to avoid being forced to end close to significant metropolitan parts as it might typically imply several several hours of down time. Consequently, we get many calls coming in at selected situations from the day, though at other instances our phones might not ring for one hour or even more. I not too long ago experienced a trunk examine done on our cellphone lines, to find out if we had been missing calls throughout our fast paced times. I wanted to know if introducing more cellular phone lines might improve enterprise. I used to be shocked at the outcome.
We were being lacking a great deal of incoming phone calls, greater than I had imagined. While using the phones ringing from the hook, I really had no idea just how many people were unable to get through. Right after I obtained the trunk review final results, I included 4 extra lines and hired extra customer support representatives. Inside of a thirty day period of accomplishing this, I'd so as to add two additional bays to our making to support the rise in trucks coming in. In short, my business has grown by thirty p.c from acquiring the trunk study done. The choice would've possible been a decrease in small business as drivers might need made a decision to end endeavoring to agenda with us because of by no means being able to get by. It just jogs my memory that Everything you don’t know can hurt you, or undoubtedly your company.
