I am the owner and supervisor of the trucking mend company located in the mid-west. My enterprise provides tractor-trailer mend companies both of those in-household and around the highway for proprietor/operators who are in transit. I say “in transit” mainly because a considerable percentage of our small business comes from vehicles that have damaged down around the street. We travel about 200 miles in all directions for getting them up and working as quickly as we are able to.
Also, we offer diagnostic products and services and preventive servicing including oil changes, plug and wire adjustments and tune-ups. Positioned amongst two quite massive towns, we see a lot of organization are available in as drivers normally prefer to avoid needing to stop in close proximity to major metropolitan regions as it could generally imply various several hours of down time. As a result, we get a great deal of calls coming in at specific times of the day, while at other times our phones won't ring for an hour or even more. I a short while ago experienced a trunk examine carried out on our telephone traces, to determine if we were lacking calls throughout our fast paced occasions. I wanted to 마블릭 know if adding a lot more telephone strains could possibly strengthen small business. I was shocked at the results.
We have been missing plenty of incoming calls, much more than I had imagined. With the phones ringing off the hook, I actually experienced no idea just how many people were being not able to get by. Right after I been given the trunk analyze results, I added 4 extra lines and employed additional customer care Reps. Within a thirty day period of accomplishing this, I'd to incorporate two additional bays to our building to accommodate the increase in vans coming in. In short, my business has grown by thirty % from acquiring the trunk examine executed. The alternative would have most likely been a decrease in company as motorists might have decided to stop seeking to routine with us because of by no means being able to get by means of. It just jogs my memory that what you don’t know can damage you, or surely your small business.